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Consumer Protection Act, 2019

Cheated by a seller or service?
Get your refund or compensation

Defective product, deficient service, hidden charges, or non-delivery? Draft your consumer complaint, send a pre-complaint legal notice, find the right Commission, and assess your case — all fixed-price and delivered instantly. Businesses can draft their reply too.

Explore Consumer Tools Is my case strong? (₹399)
3 Tiers
District / State / National
₹50L / ₹2Cr
Forum value thresholds
2 years
Limitation to file
e-Daakhil
Online filing
Consumer Toolkit

Pick what you need

Important. These products are document preparation aids based on the information you supply. They are not legal advice or an opinion under the Advocates Act, 1961, and are not a substitute for advice from a qualified advocate on your facts. Consumer pecuniary thresholds and procedure are set by statute/notification and may change — verify the current position before filing. All deliverables reference Indian law and Indian rupees (₹).
FAQ

Frequently asked questions

Who qualifies as a "consumer"?

Under the Consumer Protection Act, 2019, a consumer is a person who buys goods or avails services for consideration, other than for resale or a commercial purpose.

Which consumer commission do I file in?

It depends on the value of the claim: the District Commission for up to ₹50 lakh, the State Commission for ₹50 lakh to ₹2 crore, and the National Commission above ₹2 crore.

What is the limitation period for a consumer complaint?

A consumer complaint must be filed within 2 years from the date the cause of action arises (Section 69), though delay can be condoned for sufficient cause.

What relief can a consumer claim?

A consumer can claim a refund, replacement, repair, removal of the deficiency, and compensation for loss or mental agony, plus costs.

How do I file a consumer complaint?

Complaints can be filed online through the e-Daakhil portal or in person. MSME Prime drafts the complaint, the supporting affidavit, and a document checklist for you.